Refund policy
At SecondActMom, we want you to love your purchase! We understand that sometimes an item may not be quite what you expected. Please review our return policy below before making a purchase.
1. Return Eligibility
You may request a return within 14 days of the delivery date of your order.
To qualify for a return, items must be:
- Unused, unworn, and unwashed.
- In their original condition, with tags and original packaging when applicable.
- Free from damage caused by use or improper care.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
2. Items That Cannot Be Returned
For hygiene, customization, or other applicable reasons, the following items are generally not eligible for return:
- Personalized or custom-made products.
- Items marked as final sale.
- Used, washed, or damaged items that are not defective.
- Digital downloads and other digital products, which are covered by a separate policy.
This policy does not limit any rights you may have under applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us at trisha4498@gmail.com with your order number, a brief description of the issue, and clear photos of the item when possible.
We will review the issue and work with you on an appropriate resolution, which may include a replacement or refund. You will not be required to pay return shipping for a verified damaged, defective, or incorrect item when a return is necessary.
4. How to Request a Return
To request a return, email trisha4498@gmail.com with:
- Your order number.
- The item you would like to return.
- The reason for the return.
Please wait for return instructions before shipping anything back. We will provide the appropriate return instructions if your request is approved.
5. Return Shipping
For approved returns due to a change of mind, ordering the wrong size, or personal preference, the customer is responsible for return shipping costs unless otherwise agreed.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.
For verified damaged, defective, or incorrect items, SecondActMom will cover reasonable return shipping costs when a return is required.
SecondActMom does not charge restocking fees for approved returns.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for processing on our end. Your bank or payment provider may require additional time to post the refund.
Original shipping fees, where applicable, may not be refunded for change-of-mind returns.
7. Exchanges
If you need a different size, color, or item, please contact us at trisha4498@gmail.com. Exchanges depend on product availability and may be handled through a return and a new order.
8. Contact Us
Questions about returns or refunds? We are happy to help!
SecondActMom
Email: trisha4498@gmail.com
Website: https://secondactmom.net
Thank you for supporting our small business. We appreciate every order and want you to have a positive shopping experience!